Refund Policy
Please take a moment to review the Refund & Return Policy of The Premier Packaging UK before moving forward with your project. Throughout this document, the terms “we,” “us,” and “our” refer to The Premier Packaging UK.
Quick Summary
- Custom Items: Cannot be returned if you change your mind. We only refund or replace custom items if we make a mistake or the shipped product is defective.
- Stock Items: Eligible for returns based on our standard policy terms.
- Return Window: You have 14 business days from delivery to start a return.
- Damaged or Wrong Items: We cover 100% of the cost to fix or replace damaged or wrong orders.
Custom Items vs. Stock Items
Custom Packaging (Made to Order)
- Custom items are made specially for your business based on your approval.
- Because of this, custom items cannot be returned unless there is a manufacturing defect or an error made on our end.
Stock Packaging
- Standard stock items (non-custom) are eligible for return as long as they meet our return conditions, discussed below.
Return Window & Conditions
Time Limit
You have 14 business days from the day your package arrives to request a return.
Item Condition
To qualify for a return:
- Items must be brand new and unused.
- Items must be in the exact same condition as when you received them. Learn more about Terms and Conditions.
How to Return an Item
- Get the Return Address: Email us at sales@thepremierpackaging.uk to get the correct return warehouse address for your region.
- Buy a Shipping Label: You are responsible for creating and paying for your own return shipping label.
- Mail Your Package: Send your item back by mail using the provided warehouse address.
Damaged, Defective, or Incorrect Orders
If your order arrives broken, faulty, or with the wrong items, we take full responsibility.
What we will do:
- We pay for all replacement and shipping costs.
What you need to do:
- Email us right away at sales@thepremierpackaging.uk.
- Attach clear photos or videos showing the problem.
Returning an Item Because You Changed Your Mind
Custom orders cannot be returned just because you changed your mind. However, if a non-defect return is authorized:
- Return Shipping: You must pay for the return shipping cost.
- Restocking Fee: A 3% fee is deducted from your final refund to cover labor, handling, and repacking.
How Refunds Work
- Inspection: Once we receive your returned package, we inspect the items and email you to approve or reject your refund.
- Processing Time: Approved refunds are sent back to your original payment method within 30 business days.
- Shipping Cost Refunds: Because initial shipping on your order was free, there are no initial shipping charges to refund.
Contact Us
If you have any questions about a return or refund, please reach out to our team:
- Email:sales@thepremierpackaging.uk
- Phone:+44 (746) 076-6520
- Address:5 South Charlotte Street, Edinburgh, EH2 4AN, UK