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Frequently Asked Questions

Perfection Delivered by The Premier Packaging Experts

Production & Ordering:

We specialize in a variety of custom boxes including corrugated boxes, rigid boxes, folding cartons, and more, suitable for a range of industries.

Customization options include size, material, printing, and finishing touches. Share your requirements, and we’ll tailor-make boxes that perfectly fit your needs.

Our minimum order quantity is tailored to be small business-friendly while ensuring cost-effectiveness for larger orders.

Production times vary based on order complexity and quantity. Typically, orders are ready within 5 to 7 Days.

Yes, we offer sample orders so you can assess quality and design before committing to a larger quantity.

We have a transparent pricing policy with no hidden fees. Any potential setup or design costs will be clearly communicated upfront.

Shipping

We offer various shipping options, including standard and expedited services, to ensure timely delivery across the UK.

Yes, we cater to international clients with reliable and cost-effective shipping solutions.

Shipping costs depend on order size, weight, and destination. Use our shipping calculator for an estimate.

Absolutely! We provide tracking details for every order, allowing you to monitor its progress.

Delivery times vary but typically range from 3 to 4 business days within the UK.

Your boxes are securely packaged to prevent damage during transit, ensuring they arrive in pristine condition.

Artwork & Design

Certainly! You can upload your artwork directly on our website or send it to our design team.

Yes, our in-house design team can assist with creating the perfect design for your boxes.

We accept various file formats including AI, PSD, PDF, and high-resolution JPEGs.

Absolutely! We provide digital proofs for your approval to ensure everything is perfect before production begins.

Design modifications after approval may be subject to additional costs and production delays.

We utilize state-of-the-art printing techniques including offset, digital, and flexographic printing to ensure high-quality results.

Sales

Simply fill out our online form with your specifications, and we’ll provide a detailed quote.

Yes, we offer volume discounts. The larger your order, the more you save.

We accept various payment methods, including credit/debit cards, bank transfers, and online payment gateways.

Order cancellations or modifications can be made within a specific timeframe after order placement.

Yes, we offer a price match guarantee. Find a lower price elsewhere, and we’ll match it.

We stand by the quality of our products with a warranty and have a clear return policy for any issues that arise.

Customer Support

Reach us via phone, email, or live chat on our website. Our team is ready to assist you.

Our customer service is available from 9 AM to 6 PM, Monday through Friday.

Absolutely! Our experts are here to help you choose the perfect box for your specific requirements.

Please contact us immediately. We are committed to resolving any issues swiftly and satisfactorily.

Yes, we value your feedback. Please share your experience to help us improve our services.

Yes, we have guides and resources on our website to assist you throughout the design and ordering process.

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